Overview
Reviews help you narrow your list, but the right plumber also depends on the job. Emergency work, remodels and water heaters each call for different strengths.
Look for reviews that mention similar jobs and how problems were handled.
The usual process
- Shortlist two or three businesses. Narrowing the field makes comparing quotes easier.
- Ask for a written estimate. It makes comparing scope and price much simpler.
- Read how businesses respond. Calm, specific replies to complaints are a good sign.
- Look at recent reviews. Ownership and staff can change, so recent experiences matter most.
- Read several reviews, not one. Patterns across many reviews tell you more than any single rating.
Key considerations
- Licensing varies by state.
- One bad review isn't a verdict. Look at how often the same complaint appears.
- Watch for review bursts. Many reviews posted in a few days can be a warning sign.
- Very short five-star reviews can be weak signals. Detailed reviews that describe the job are more useful.
- Check licensing separately. Reviews don't replace confirming a license or insurance.
- Get more than one quote. Comparing estimates helps you spot outliers.
Getting ready to reach out
- Your budget range, if you have one.
- Your address or nearest cross streets so the request reaches someone local.
- What you need done and when.
- Anything that went wrong with a past provider, so we can avoid repeats.
- A short description of the job and where it is on the property.
Warning signs
- No license or insurance where one is required.
- Many short reviews with no details about the job.
- A business that won't give a written estimate.
- Reviews that are all posted in a short burst.
- Pressure to decide immediately.
Questions worth asking
- When could you start, and how long will it take?
- Is the estimate written and itemized?
- How do you handle problems after the job is done?
- What warranty do you offer?
- Are you licensed and insured for this work?
- Can you share references from recent, similar jobs?
Quick answers
- Should I pick the cheapest quote?
- Not always; compare scope and warranty.
- Do you list paid placements?
- Recommendations here are based on your request. Ask any business you're matched with about licensing, insurance and references before hiring.
- What makes a good plumber review?
- Details about the job, timeliness and price.
Related topics
- Finding a Good Dentist: Choosing a dentist.
- Finding Landscapers: Choosing landscaping and lawn care.
- Finding a Good Roofer: Choosing a roofer.
Tell us a little about what you need, and we'll get back to you about finding a good plumber.